In person icon

One Stop Shop, 3-4 Manvers Street, Bath, BA1 1JQ (view on local map)

Phone & email icon

Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

One Stop Shop opening hours


 8.30am - 5.00pm


 8.30am - 5.00pm


 9.30am - 5.00pm


 8.30am - 5.00pm


 8.30am - 4.30pm

 Saturday (Shopmobility only)

 9.00am - 4.30pm



Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Bath One Stop Shop include:

Other public and voluntary organisations offering services at the Bath One Stop Shop include:

  • Avon & Somerset Police  
    Enquiry Office: Mon - Sun 8.00am - 8.00pm
    General Contact & Enquiries: 101
    Registration Service: Mon - Thurs 8.00am - 12.45pm & 2.00pm - 3.15pm
    Contact: 01278 645566
  • Bristol Credit Union - general advice & information available:
    Thurs 1.00pm - 3.00pm
    Contact: 0117 924 7309
  • Citizens Advice - drop-in service available:
    Mon, Weds & Fri 9.30am - 2.00pm 
    Contact: 0344 848 7919
    **Please note: there will be no drop-in service on Friday 16 February**
  • Curo - drop-in service available:
    Mon - Fri (in line with the One Stop Shop opening hours shown above)
    Contact: 01225 366000
  • Curo Accredited Work Placement Programme - for Curo customers: drop-in every Fri 10.00am - 1.00pm
    Contact: 01225 366000 (ask to speak to a member of the Employability Services team about work placements)
  • learndirect Bath - drop-in service available:
    Weds 9.30am - 12.00pm
    Contact: 0345 241 2533
  • Reach - drop-in service available:
    Tues & Thurs 9.15am - 12.30pm & 1.30pm - 4.30pm
    Weds 9.30am - 12.30pm & 1.30pm - 4.30pm (no morning session on the last Weds of the month)
    Fri 9.15am - 12.30pm & 1.30pm - 4.00pm

    Contact: 01225 422156 or email
  • Rough Sleepers Drop In - drop-in service available:
    Tues & Thurs 1.30pm - 4.30pm
    Contact: Dawn Rivers, email

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Data protection notice

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The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at

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