In person icon

One Stop Shop, 3-4 Manvers Street, Bath, BA1 1JQ (view on local map)

Parking and Travel

Phone & email icon

Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

One Stop Shop opening hours


 8.30am - 5.00pm


 8.30am - 5.00pm


 9.30am - 5.00pm


 8.30am - 5.00pm


 8.30am - 4.30pm

 Saturday (Shopmobility only)

 9.00am - 4.30pm



Easter opening times

Unless otherwise stated, Bath One Stop Shop, Keynsham One Stop Shop and the One Stop Shop at Midsomer Norton are closed on Bank Holidays.

Find the next bank holiday on GOV.UK

Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Bath One Stop Shop include:

Other public and voluntary organisations offering services at the Bath One Stop Shop include:

  • Avon & Somerset Police  
    Enquiry Office: Mon – Fri 10.00am – 6.00pm
    Closed at weekends and Bank Holidays
    General Contact & Enquiries: 101
    Registration Service: Mon - Thurs 8.30am - 1.00pm & 1.30pm - 3.30pm
    Contact: 01278 645566
  • Be Heard in BaNES (BHIB) - drop-in service available: Tues 1.30pm - 4.30pm
    Contact: Sarah Robinson, email or call 07702961694
  • Bristol Credit Union - general advice & information available:
    Thurs 1.00pm - 3.00pm
    Contact: 0117 924 7309
  • Citizens Advice - drop-in service available:
    Mon, Weds & Fri 9.30am - 2.00pm 
    Contact: 0344 848 7919
  • Curo - Please note, from 1st Nov Curo will no longer be at the Bath One Stop Shop, however, their main office at The Maltings is open Monday to Friday, 8:30am–5pm. For more info see Curo's news stories
    Contact: 01225 366000
  • Reach - drop-in service available:
    Tues & Thurs 9.15am - 12.30pm & 1.30pm - 4.30pm
    Weds 9.30am - 12.30pm & 1.30pm - 4.30pm (no morning session on the last Weds of the month)
    Fri 9.15am - 12.30pm & 1.30pm - 4.00pm

    Contact: 01225 422156 or email
  • Rough Sleepers Drop In - drop-in service available:
    Tues & Thurs 1.30pm - 4.30pm
    Contact: Dawn Rivers, email

Your rating: 

To prevent automated spam submissions leave this field empty.