Council Connect can help you with a range of enquiries including waste and recycling, roads and highways, and general library and planning enquiries.

Email, telephone and web enquiries

Opening hours

  • Monday, Tuesday & Thursday: 8.30am - 5.00pm
  • Wednesday: 9.30am - 5.00pm
  • Friday: 8.30am - 4.30pm
  • Saturday & Sunday: Closed

Outside of office hours there are various pre-recorded messages and email options available for you to access more information or report an emergency.

Prefer to visit us in person? 

See Offices and One Stop Shops for opening hours and details about the services available at each Council office.

Customer Care Standards

We always aim to offer the same high level of customer service and respond to your enquiries quickly and efficiently, however you choose to contact us. Our Customer Care Standards are available for you to read and comment on.

Customer feedback

We are continually looking to improve our service. Help us to do this by completing our Customer Satisfaction Survey.

To view our current performance and customer satisfaction statistics, please visit the Customer Services Performance page.


Help us improve our website

We would like to improve our website navigation. Help us understand how people find our services.

Take part

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If you would like to be contacted by a member of our team to help us understand how people use our website please leave your details below.


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