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Library & Information Service, Civic Centre, Market Walk, Keynsham, BS31 1FS
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Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

Library & Information Service opening hours


9.30am - 5.00pm


9.30am - 5.00pm


9.30am - 5.00pm


9.30am - 5.00pm


9.30am - 4.30pm

Saturday     (Library Services only)

9.30am - 4.30pm



Christmas and New Year opening hours for council services

Please note: other organisations based in the Library and Information Service are managing their own opening hours during the holidays. More details are available lower down this page, in the other public and voluntary services section.

Unless otherwise stated, Bath One Stop Shop, Keynsham Library & Information Service and Midsomer Norton Library & Information Service are closed on Bank Holidays.
Find the next bank holiday on GOV.UK

Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Borrow, renew and return library items.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Keynsham Library & Information Service

Other public and voluntary organisations offering services at the Keynsham Library & Information Service include:

  • Citizens Advice - appointments & drop-in service available:
    Mon & Thurs* 10.00am - 2.00pm
    *From January 2019 drop-in will only be available on Mondays 9.30am - 2.00pm
    Contact: 0344 848 7919 (10.00am - 4.00pm Mon to Fri*)
    *telephone hours will change from January 2019 to 9.30am - 2.30pm
    (no drop-in service available on Thurs 20th Dec, Mon 24th Dec and Thurs 27th Dec.
    Service available as usual on Mon 31st Dec. 
    No drop-in service available on Tues 1st Jan.
    Normal service from Wed 2nd Jan)
  • Clean Slate - drop-in service available on the second and fourth Thurs of every month:
    1.00pm - 4.00pm
    Contact: 01225 302200
    (no service on Thurs 27th Dec)
  • Curo - drop-in service available:
    Weds & Thurs 9.30am - 5.00pm
    Contact: 01225 366000
    (Service by phone only on Mon 24th Dec.
    No service available on Tues 25th Dec or Wed 26th Dec.
    Phone only from Thurs 27th to Mon 31st Dec.
    No service on Tues 1st Jan.
    Normal service from Wed 2nd Jan)
  • IT support - drop-in Tues 11.00am - 4.00pm (volunteer)
    (no service on Tues 25th Dec and Tues 1st Jan)
  • Keynsham & District Dial a Ride - drop-in service available on the second Weds of every month:
    10.00am - 12.00pm
    Contact: 01225 395321
  • NatWest Bank - drop-in service available:
    Mon 10.00am - 12.00 noon
    Contact: 07824 351409 or email
    (no service available on Mon 24th Dec or Mon 31st Dec)
  • Reach - drop-in service available:
    Mon 9.30am - 4.30pm
    Contact: 01225 422156 or email
    (The Reach drop-in service will only be available until 1.00pm on Mon 24th Dec and there will be no drop-in service available on Mon 31st Dec.
    Note: the Reach team can, however, be contacted on 31st December on 01225 422156)

Other facilities:

  • Toilets with baby changing facilities, disabled toilets and a Changing Places toilet are available in the Library & Information Service.
  • The Art Wall at Keynsham Library & Information Service is for local artists, clubs or groups to display paintings, photographs or other art and it's free of charge! See Art Wall at Keynsham Library & Information Service for more information.
  • The innovative Community Space at the Library & Information Service is also available for hire. See Keynsham Community Space for more information.

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