Library Policies & Byelaws

We have policies to ensure customers and staff are able to treat everyone equally and with respect. We have policies on:

Equality Impact Assessments

In every new policy we implement we have a look to see how it will impact on our customers, we have a full range of Equality Impact Assessments available and ready for you to view.

Customer Care Standards

All our services operate to Bath & North East Somerset Council’s Customer Care Standards. Additional standards which apply to the Library Service only can be viewed on the Library Standards page.


We let you know what we are consulting on and when, so find out what is coming up on our dedicated Consultations page.

Help us improve our website

We would like to improve our website navigation. Help us understand how people find our services.

Take part

Become a website tester

If you would like to be contacted by a member of our team to help us understand how people use our website please leave your details below.


To prevent automated spam submissions leave this field empty.

Your rating: 

Your rating: None Average: 1.5 (2 votes)
To prevent automated spam submissions leave this field empty.