What is the Dial-a-Ride and what can I use it for?

A door to door fully accessible bus service specialising in providing excellent customer care services for older and disabled people and others who cannot access conventional public transport services.

People can use this service to:

  • Go shopping
  • Attend appointments
  • Visit friends
  • Play an active part in community life

Where can I go?

Midsomer Norton & Radstock Town Service

The Dial-a-Ride can be used for journeys around Midsomer Norton, Radstock & Westfield.

Hopper Service

The Dial-a-Ride also serves: Farrington Gurney, High Littleton, Paulton, Timsbury, Tunley, Peasedown St.John, Carlingcott, Camerton, Wellow, Hinton Charterhouse, Shoscombe, South Stoke, Freshford, Priston, Englishcombe, Dunkerton, Combe Hay, Stowey Sutton, Hinton Blewett, Cameley, Nempnett Thrubwell, Ubley, Compton Martin, West Harptree, East Harptree, Chelwood, Clutton, Farmborough and Marksbury.

Am I eligible?

Any resident of Midsomer Norton, Radstock, Westfield or the parishes served by the hopper service who is elderly or has a mobililty or communication problem is eligible to register for Dial-a-Ride.

How do I register?

People wishing to use the service must first register with the scheme.  This involves completing a simple registration form.

The Dial-a-Ride leaflet (complete with registration form) is available:

By telephoning the scheme's coordinator on

01761 417504 (bookings)

01761 418097 (enquiries)

By writing to The Coordinator, Midsomer Norton & Radstock Dial-a-Ride, The Hollies, High Street, Midsomer Norton, BA3 2DP.

By downloading the dial-a-ride leaflet (complete with registration form) from the right hand side of this page, filling it in by hand and posting it to The Coordinator, Midsomer Norton & Radstock Dial-a-Ride, The Hollies, High Street, Midsomer Norton, BA3 2DP with the annual subscription fee of £5.

When does the service operate?

The service operates between 8.00am and 4.00pm from Monday to Friday excluding Bank Holidays.

How much will it cost?

There is an annual membership fee of £5. A return journey costs £5-7 and a single journey costs £3-5. Diamond Travelcard holders are entitled to a 50% reduction.

How do I book a journey?

Once your registration is confirmed by post, telephone the booking line 01761 417504 between 9.30am and 3pm (3pm-5pm answer phone) as soon as possible but no later than two days in advance.

When you book your journey...

  • Don’t forget to book your return journey if needed.
  • Please state appointment times if appropriate.
  • Please be ready 10 minutes before your journey time.

Please note:

  • We do our best to meet all requests. However we do operate on a first come, first served basis.
  • We may ask you to alter your desired journey times slightly.
  • We reserve the right to refuse or defer an application for registration, to ask for additional information in support of an application or to cancel any existing registration.
  • All wheelchairs must be risk assessed by us before we can transport you.


  • A leaflet is available as a download from the Related Documents section in the right hand column of this page.

Midsomer Norton Dial-a-Ride.
Run for the community and by the community...
Supported by Bath & North East Somerset Council, several Town and Parish Councils, MSN & District Carnival Association and Radstock Co-operative Society.
Company Limited by Guarantee No. 5290277 Registered Charity No. 1109319.

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Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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