Diamond Travelcard

The Diamond Travelcard is a concessionary bus pass offering free off-peak bus travel for older people and those with disabilities who live in Bath & North East Somerset.

Important changes to Diamond Travelcard scheme from 1st July 2016

From 1st July 2016, Diamond Travelcards and other English national concessionary passes will no longer be accepted for free off-peak travel on bus service A1 (Bristol – Bristol Airport) or on the section of bus service A4 between the Airport Tavern and Bristol Airport. The fares charged on these services for travel to and from Bristol Airport are higher than general bus fares and fall outside the scope of the national concessionary travel scheme.

Bath Bus Company, which operates bus service A4, will make child fares available to concessionary pass holders over the section of route between the Airport Tavern and Bristol Airport. Concessionary pass holders will be able to continue using their passes for free travel (except between 0400 and 0900 Mondays to Fridays) on the rest of the A4 route between the Airport Tavern and Bath.


Applying for a Diamond Travelcard

If you wish to apply for a Diamond Travelcard, please read the guidance above or visit a council One Stop Shop in Bath, Keynsham or Midsomer Norton.  Application forms are no longer accepted.

Thursday 30th March 2017 

We will be unable to issue any Diamond Travelcard bus passes on Thursday 30th March, while essential maintenance work is carried out on the computer system. We apologise for any inconvenience.

  • All you need is evidence of eligibility and proof of residence in Bath & North East Somerset.
  • One of our Customer Service Officers will check the information you provide and take your photograph at no cost. Your card will be printed while you wait.
  • This service also applies to lost or stolen cards, as we will be able to confirm the status of your card and issue a replacement.
  • Please note that there will be a non-refundable charge for replacing lost cards.
  • If you are reporting a stolen card, you will need to report the theft to the Police first. We will ask you for the crime reference number that the Police give you.
  • Please note that if you are applying for a large number of passes you will need to make an appointment in advance by emailing triage@bathnes.gov.uk
  • If a card renewal letter has not been received or if there is a problem with a reissued card this can be resolved in a Council One Stop Shop.

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Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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