The purpose of the annual reports is to highlight the Council’s overall performance in handling customer feedback and complaints. More detail about the key actions or service improvements that have resulted is available in our Quarterly reports.

The annual Customer Feedback Report for 2017-18 is available to download below:

Annual Customer Feedback Report 2017-18 (PDF 394KB) 

Contents of the annual report:

  • Compliments and suggestions statistics for the year
  • Complaint statistics for the year
  • Stage 2 requests during the year
  • Complaints referred to the Local Government Ombudsman (LGO)
  • Customer satisfaction with the Corporate Complaints process

The annual Customer Feedback Report for 2016-17 is available to download below:

Annual Customer Feedback Report 2016-17 (PDF 436KB) 

Contents of the annual report:

  • Compliments and suggestions statistics for the year
  • Complaint statistics for the year
  • Stage 2 requests during the year
  • Complaints referred to the Local Government Ombudsman (LGO)
  • Customer satisfaction with the Corporate Complaints process

The annual Customer Feedback Report for 2015-16 is available to download below:

Annual Customer Feedback Report 2015-16 (PDF 389KB) 

Contents of the annual report:

  • Compliments and suggestions statistics for the year
  • Complaint statistics for the year
  • Stage 2 requests during the year
  • Complaints referred to the Local Government Ombudsman (LGO)
  • Customer satisfaction with the Corporate Complaints process

The annual Customer Feedback Report for 2014-15 is available to download below:

Annual Customer Feedback Report 2014-15 (PDF 414 KB) 

Contents of the annual report:

  • Complaint statistics for the year
  • Stage 2 requests during the year
  • Complaints referred to the Local Government Ombudsman (LGO)

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